Refund policy

Refund Conditions

1. Returns for Physical Products 

We offer a 30-day return policy for physical items. You have 30 days from the date you receive your order to request a return.


Eligibility

To be eligible for a return, the item must be:

  • unused

  • unopened

  • in its original packaging

  • in the same condition as received

  • with proof of purchase (order number)

Used or opened items cannot be returned for hygiene reasons.

How to Start a Return

To initiate a return, contact us at:

📧 info@acornnails.com

We will provide:

  • return authorization

  • return instructions

  • the return shipping address

Items sent back without requesting a return first will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, missing parts, or the wrong item, contact us within 48 hours so we can resolve the issue.

Exceptions / Non-Returnable Items

  • opened or used products

  • items lacking original packaging

  • custom or special-order goods

  • gift cards

  • discounted / sale items (unless defective)

Exchanges

To exchange an item, please return it following our standard return procedure and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel your order within 14 days for any reason. The item must be unused, in its original condition and packaging, with proof of purchase.

 

2. Refund Policy for Online Courses

Digital products (online courses, masterclasses) are non-refundable, except in specific cases.

Refunds are available if:

  • you have not completed more than 20% of the course,

  • there are technical issues that prevent course completion,

  • the course does not match its description.


Refund requests for courses must be made within 14 days of purchase.

To request a course refund, email:

📧 info@acornnails.com

Include:

  • order number

  • email used for purchase

  • description of the problem

  • screenshots/video (if technical issues occurred)

3. Refund Processing

Once your return or refund request is received and inspected, we will notify you of approval or rejection.

If approved:

  • the refund will be issued to your original payment method

  • processing usually takes 5–10 business days

If more than 15 business days have passed and you have not received your refund, please contact us at:

📧 info@acornnails.com